Shareholders, customers and employees increasingly evaluate companies using non-financial measures to complement the more traditional performance valuation metrics. During 2008, we were pleased that our CSR work was again recognised by inclusion in the FTSE4Good Index and the Dow Jones Sustainability Index. In the Business in the Community (BITC) CR Index our overall award increased from Bronze in the previous year to Silver, and we maintained our Platinum award for the Environment. We also maintained our Gold Mark from the Communities Aid Foundation for our GAYE scheme.
