People and Operational Resources

“We aim to have the right resources to run our business well, and our people are our most important resource.”

Sir Rob Margetts, Chairman

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Legal & General’s business model requires us to have the right infrastructure to execute our strategy. By matching resources to business needs and strategy, we can deliver a positive customer experience by meeting the administrative and investment needs of our existing customers, attracting new business, and managing the various risks and processes involved in running a complex business to high standards.

The demands on our employees and systems are especially high during a period of market volatility and rapid economic change. During 2008 we put a number of initiatives in place to improve the management of our cost base, to introduce greater flexibility to our business infrastructure and to give employees the best opportunity to respond to a period of rapidly changing market pressures.

Our policy is to treat employees without discrimination and to operate equal opportunity employment practices designed to achieve this end. The Group’s policy on diversity includes giving full and fair consideration to applications for employment made by disabled persons; to continue, wherever possible, the employment of staff who become disabled and to provide equal opportunities for the training and career development of disabled employees.