CSR Guiding Principles

Our Customers

• Providing good value, fit for purpose products which meet or exceed customers’ expectations
• Communicating in a clear, appropriate and accessible way
• Delivering a positive experience throughout a customer’s relationship with us

Customer Experience Steering Committee

Risk Management

• Managing appropriate market, social, economic and environmental risks and opportunities in our businesses
• Integrating these risks into the core decision making process of our businesses

Group Risk and Control Committee

• Integrating appropriate standards of Environmental, Human Rights and Corruption and Bribery policy into overseas subsidiaries

Business Ethics Working Group

Socially Responsible Investment

• Promoting responsible business practices in the companies in which we invest to create longer term value

Group CSR Committee

• Promoting sustainable business practices in our Commercial Property Portfolio to create better shareholder returns

Sustainable Property Board

Our People

• Working in close partnership with our recognised trades union, Unite, on key decision making
• Adopting policies and practices which encourage an appropriate work/life balance
• Applying open and fair processes for recruitment, promotions, outsourcing and downsizing
• Ensuring our employees understand and implement correct ethical behaviours

Equality and Diversity Committee

• Promoting our Values: customer focus, teamwork, open and fair, and results driven

Business Ethics Working Group

• Providing a flexible, supportive, healthy and safe working environment

Group Health and Safety Committee

Our Suppliers

• Acting in compliance with our Sustainable Procurement Policy at all times 
• Supporting any of our suppliers who do not comply with our ‘CSR standards for key suppliers’ to secure improvements

Group Environment Committee

Our Environment

• Reducing rather than offsetting the impact on the environment arising from our business activities

Group Environment Committee

Our Communities

• Supporting the community as a whole, but especially on grass roots issues where we can make a difference in those communities in which our main offices are based
• Investing in charitable causes and social enterprises which are closely aligned to our business activities to aid our understanding of future markets and opportunities
• Supporting and encouraging employee involvement in charitable giving and volunteering

Group Charity Committee