Our results show that the majority of our customers rate us positively for caring about them. We are pleased to see that this has improved, with our score increasing 2 percentage points.
We have also seen an increase in the number of customers willing to recommend us. Here we have overtaken the industry average, with our score increasing by 3 percentage points.
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Level of agreement with the statement  |
If someone asked you to recommend an insurance company, how likely would you be to recommend  |
Rating Excellent/Very Good
Base = All respondents (mentions - excludes Don’t know)
Source: ORC International