In our report we have included a number of our overall scores. Where these scores have sub questions, we have indicated how we are doing on the two sub questions that customers rated as the most important to them. However, this is only applicable where sub questions have been rated as important by customers.
How to understand our results
For each of our scores you will be shown
- The percentage of customers who have rated Legal & General excellent or very good, or for advocacy extremely likely or very likely to recommend
- A comparison of our percentage rating between 2008 and 2009
- The industry percentage rating and comparison between 2008 and 2009 (nb the industry rating is based on the 34 companies in the ABI Customer Impact Scheme, not the whole industry)
The source of the graphs in the report is ORC International.
Please note that the results we have published may be subject to small differences in rounding.