The outlook for the economy and for markets remains difficult. In common with others, we expect to see negative growth in the UK for the remainder of 2009, with continued uncertainty across most investment markets and asset classes. However, we believe Legal & General is well diversified and able to take advantage of opportunities as they arise, even in these more difficult conditions. We also recognise the importance of continuing our efforts to improve the experience we give our customers against this difficult background.
Overall, our Customer Impact score has continued to improve. We are pleased with this result as it indicates we are moving in the right direction. However, we recognise that there are areas in which we still need to make further progress. Changes may take time to impact all of our customers. Therefore we remain committed to focusing on the areas we highlighted in last year’s report to improve customer experience