Our customers

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To provide customers with clear information so that they can understand our products, allowing them to make informed decisions about which products are suitable for them

Publish a quarterly scorecard showing our commitment to delivering our core responsibility to customers.

Group Ethics Committee

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To manage our products to ensure customer expectations are met:
– manage customers’ investments
– provide timely and accurate services
– pay out valid claims promptly

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To seek, listen and act promptly upon customer feedback about our products, communications and services

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To be easy to do business with

Our investors

To promote responsible Environmental, Social and Governance (ESG) business practices in the companies in which we invest to create long term value for investors.

Company engagement – engage 200 companies on ESG issues (at least 20% of which to include topics on environment and/or social issues).

Group CSR Committee

To promote the sustainable management of our investment property portfolio, whatever our mandate, in the belief that enhanced investor returns will be delivered.

Energy efficiency: Continue to seek reductions in energy use focusing on properties which use the most energy and therefore where most impact can be made. About 20 properties account for 80% of energy consumed where a further reduction of 3% below 2010 levels will be our target.

Sustainable Property Investment Committee

Waste management: We will seek to eliminate waste direct to landfill wherever LGP is responsible for waste management, targeting the ten largest waste producing sites to reduce the proportion of waste to landfill to 20% below 2010 levels.

Leadership: Demonstrate leadership in the property industry, advancing the debate and by continuing to contribute to standard setting. Specifically to Chair a leading sustainability organisation and to publish, or present at seminars, four thought leadership papers.

Climate change risks: Sustainability will be considered as part of the due diligence undertaken when evaluating the purchase of all new investment property assets. Over three years we will review all assets for climate change risks and develop asset specific strategies.

Our people

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To work in close partnership with our recognised trades union Unite and Management Consultative Forum, when making key decisions.

As an employer: We will monitor the trends on ethnicity and gender to ensure that the organisation is recruiting and retaining an appropriately diverse workforce.

Group Equalities Committee

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To adopt policies and practices which encourage an appropriate work/life balance.

For employees: For employees with perceived or actual disabilities within our organisation, we aim to increase the positive response to ‘reasonable adjustments’ score from the current 76% rating in the 2011 employee survey.

Group Health and Safety Committee

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To apply open and fair processes in major decisions affecting recruitment, promotions, outsourcing and downsizing.

As an employer: Provide a minimum of 20 work placements for people with disabilities. This will provide opportunities for the community and for our employees and will help to provide us with feedback as an employer on the way that we reasonably adjust our offices and work practices.

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To ensure our employees understand and implement correct ethical behaviours.

For employees with families: We aim to improve on our top 30 position in the ‘Top Employers for Working Families’ Awards 2011.

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To promote and implement our Company values.

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To provide a flexible, supportive, healthy and safe working environment.

Our suppliers

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To ensure our ‘key’ suppliers comply with our sustainable procurement policy at all times.

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Ensure that 90% of our ‘key’ suppliers are compliant with Legal & General’s CSR standards for suppliers by December 2012.

Group
CSR
Committee

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To support suppliers who do not comply with our ‘CSR standards for suppliers’ to facilitate improvements.

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90% of paper purchased to have a recycled content or approved environmental credentials (by tonnage) by the end of 2011.

Group Environment Committee

Our environment

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To reduce rather than offset our impact on the environment.

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Reduce total direct CO₂ emissions by 5% by 2012 and reduce total waste production by 10% by 2012.

Group Environment Committee

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To integrate environmental legislation across our business.

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Integrate Environmental Carbon Data Disclosure into public reporting across the Group in line with Carbon Reduction Commitment regulations.

Our communities

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To support the community as a whole, especially on issues where we feel we can make a difference in key programmes.

Following independent benchmarking of Legal & General America, Netherlands and France by Business in the Community, where a 30% average performance level was achieved, we will improve our disclosure of these businesses in our yearly reporting cycle and improve the BITC Ratings for these businesses by 2012 in line with expected Group performance.

Group Charity Committee

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To partner with third sector organisations to campaign for the issues that matter to our markets and businesses.

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To support and encourage employee involvement in charitable giving, volunteering and in utilising the resources available to them.

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Deliver 1000 working days of volunteering using Legal & General people’s skills in the communities in which we operate in the UK and overseas.

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To manage appropriate international CSR programmes to address ESG risks and threats to reputation in those marketplaces.

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Continue to invest at least £2.5m into the third sector as a result of employee, business and community activities.