In 2009 we outlined our intention to improve engagement with our employees and increase their understanding of the Company strategy and the vision for the business. In our 2010 employee survey we achieved our highest ever response rate at 85% and the employee engagement index increased by nine points to 74%. This is the highest score achieved since we have measured engagement.

The 2010 survey results also showed significant improvements in employees’ understanding of the strategic direction of the business. This was achieved through increased face to face communications as well as electronic communications.