In our report we have included a number of our overall scores. Where these scores have sub questions, we have indicated how we are doing on the two sub questions that customers rated as the most important to them. However, this is only applicable where sub questions have been rated as important by customers.
How to understand our results
For each of our scores you will be shown:
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The percentage of customers who have rated Legal & General ‘excellent’ or ‘very good’, or ‘extremely likely’ or ‘very likely’ when asked if they are likely to recommend Legal & General
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A comparison of our percentage rating with 2008 and 2009
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The industry percentage rating and comparison with 2008 and 2009 (please note the industry rating is based on the 35 companies in the ABI Customer Impact Scheme, not the whole industry)
The source of all data in the report is ORC International.
Please note that the results we have published may be subject to small differences in rounding.
