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Level of agreement with the statement ‘Legal & General really cares about its customers’ ![Level of agreement with the statement ‘Legal & General really cares about its customers’ [L&G 2008: 73%; 2009: 75%; 2010: 76%] [Industry 2008: 77%; 2009: 76%; 2010: 76%] (bar chart)](../pics/img/pc4_statement_really_cares_en.png "Level of agreement with the statement ‘Legal & General really cares about its customers’ [L&G 2008: 73%; 2009: 75%; 2010: 76%] [Industry 2008: 77%; 2009: 76%; 2010: 76%] (bar chart)") |
If someone asked you to recommend an insurance company, how likely would you be to recommend Legal & General? ![If someone asked you to recommend an insurance company, how likely would you be to recommend Legal & General? [L&G 2008: 54%; 2009: 57%; 2010: 53%] [Industry 2008: 53%; 2009: 53%; 2010: 53%] (bar chart)](../pics/img/pc5_recommendation_insurance_en.png "If someone asked you to recommend an insurance company, how likely would you be to recommend Legal & General? [L&G 2008: 54%; 2009: 57%; 2010: 53%] [Industry 2008: 53%; 2009: 53%; 2010: 53%] (bar chart)") |
Our results show that the majority of our customers rate us positively for caring about them. This has continued to improve over the past three years. Over half of our customers would recommend us to others.
