Writing to our customers.

Thinking about the statements and personalised letters you might have received from Legal & General in the last 12 months, how would you rate them?

We have seen a fall, in how highly customers rate our statements and letters. This fall is reflected in a drop across the industry. The measure customers see as most important when we write to them is how we prompt them to take action. Here, we have risen 1 point to 30%, and are on a par with the industry. However, the relevance of our statements and letters has fallen 3 points in the past year.