Our progress.

“It’s protecting the homes of millions of customers.”

“The best thing is helping each other when you come off the phone, because you do unfortunately have some circumstances where people are not in the best situation. You know when you come off the phone that you’ve helped them and it makes you feel like you’ve done something good for the day. You do have to listen to some horrible stories, but that is what we’re here for. To help them out and get them back to where they were as quickly as possible.”

YASIN, IPSWICH

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Chairman's statement

John Stewart, Chairman

Legal & General again performed strongly in 2012. My colleagues delivered higher sales, providing vital financial products and services for millions of customers. Strong earnings growth meanwhile enables us to further increase dividends to shareholders.

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Group Chief Executive's review

Nigel Wilson, Group Chief Executive

Legal & General’s strong earnings per share (EPS) and cash flow growth underpin our 20% growth in dividend. Double-digit sales growth showed the strength and value of the products we provide for consumers, companies and institutions.

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Market environment

Hopes for a sustained global economic recovery continue to be thwarted by ongoing austerity programmes, fears over sovereign debt and the inability or unwillingness of banks to lend. Yet at the same time, UK insurance companies need to build growth against a backdrop of relentless regulatory change.

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What makes us different?

The expertise within our businesses and the synergies that exist between them allow us to maximise the use of our resources to deliver growth and value. We believe this expertise and experience gives us a number of competitive advantages.

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What we are doing

What we are doing

Our customer engagement strategy is based upon putting customers at the heart of everything we do. This strategy, which we outlined last year, enabled us to achieve some notable successes in 2012.

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