GRI index

Strategy and analysis

Strategy and Analysis

GRI Indicator

Reference

Comment

G4-1

CEO Statement

Introduction – Group chief executive’s review

 

Organizational profile

Organisational profile

GRI Indicator

Reference

Comment

G4-3

Name of the organisation.

Our reporting – About the report

 

G4-4

Primary brands, products, and services.

Annual Report – What we do

Annual Report – Group Consolidated Financial Statements – Balance Sheet Management (Principal products)

 

G4-5

Location of the organisation’s headquarters.

Annual Report – Shareholder Information (General information)

 

G4-6

Number of countries where the organisation operates

Our reporting – About the report

 

G4-7

Nature of ownership and legal form

Our reporting – About the report

 

G4-8

Markets served

Introduction – About us – Our purpose

 

G4-9

Scale of the organisation

Annual Report – Employees

Annual Report – Net sales

Annual Report – Capitalization

 

G4-10

Total workforce by employment type, employment contract, and region

Data centre – Employee data

 

G4-11

Employees covered by collective bargaining agreements

CSR Website – Collective consultation

 

G4-12

Organisation’s supply chain

Doing business better – Supply chain standards

 

G4-13

Significant changes during the reporting period regarding size, structure, ownership, or its supply chain

Doing business better – Supply chain standards

 

G4-14

Explanation of whether and how the precautionary approach or principle is addressed

Doing business better – Managing environment and climate risks

 

G4-15

Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organisation subscribes or endorses

CSR Website – Awards and accolades

 

G4-16

Memberships in associations

CSR Website – Awards and accolades

 

Identified material aspects and boundaries

Identified material aspects and boundaries

GRI Indicator

Reference

Comment

G4-17

Operational structure

Annual Report – Independent auditors’ report

 

G4-18

Process for defining report content

Introduction – Even clearer on materiality in 2014

 

G4-19

List all the material Aspects identified in the process for defining report content.

Introduction – Even clearer on materiality in 2014

 

G4-20

Aspect Boundary within the organisation

Introduction – Even clearer on materiality in 2014

As we conducted our first materiality analysis in 2014 and did not fully reach all our subsidiaries, we did not yet analyze the relevance of issues according to all our internal business units. As we intend to conduct future materiality analyses for our subsidiaries, our goal is to achieve such specific differentiation in the coming year

G4-21

Aspect Boundary outside of the organisation

Introduction – Even clearer on materiality in 2014

We conducted our first materiality analysis in 2014 and did not yet analyze the relevance of issues according to external stakeholder groups for all the markets that we serve. As we intend to conduct future materiality analyses for our subsidiaries, our goal is to achieve such specific differentiation in the coming year.

G4-22

Explanation of the effect of any re-statements

Our reporting – About the report

 

G4-23

Significant changes from previous reporting periods in the scope, Aspect boundaries, or measurement methods

Our reporting – About the report

 

Stakeholder engagement

Stakeholder engagement

GRI Indicator

Reference

Comment

G4-24

List of stakeholder groups engaged by the organisation.

Our reporting – About the report

 

G4-25

Basis for identification and selection of stakeholders

Our reporting – About the report

 

G4-26

Approaches to stakeholder engagement

Introduction – Even clearer on materiality in 2014

 

G4-27

Key topics and concerns that have been raised through stakeholder engagement

Our reporting – About the report

 

Report profile

Report profile

GRI Indicator

Reference

Comment

G4-28

Reporting period

Our reporting – About the report

 

G4-29

Date of most recent previous report

Our reporting – About the report

 

G4-30

Reporting cycle

Our reporting – About the report

 

G4-31

Contact point

Our reporting – About the report

 

G4-32

GRI Content Index

Our reporting – About the report

 

G4-33

External assurance policy

Our reporting – Group internal audit statement

 

Governance

Governance

GRI Indicator

Reference

Comment

G4-34

Governance structure of the organisation

CSR Website – Governance

Annual Report – How the Board operates

 

Ethics and integrity

Ethics and integrity

GRI Indicator

Reference

Comment

G4-56

Organisation’s values, principles, standards of behaviour (e.g. CoC and codes of ethics.)

Website – Code of Ethics (PDF)

CSR Website – Ethics principles

CSR Website – Our policies

 

Financial services sector supplement

Financial services sector supplement

GRI Indicator

Reference

Comment

Aspect: Risk management

G4-DMA

Disclosure on management approach

Doing business better – Supply chain standards

 

FS9

Audits to assess implementation of environmental and social policies and risk assessment procedures.

Doing business better – Supply chain standards

 

Aspect: Active ownership

G4-DMA

Disclosure on management approach

Campaigns – Corporate governance

 

FS-10

Companies held in the institution’s portfolio with which the reporting organisation has interacted on environmental or social issues.

LGIM – Corporate Governance Report (PDF)

While we do not collect the percentage and number of companies with which we engage on ESG issues, the number of meetings covering ESG issues is an indicator as to our involvement and dedication to the subject

Economic performance (EC)

Economic performance (EC)

GRI Indicator

Reference

Comment

Aspect: Direct economic value generated and distributed

G4-DMA

Disclosure on management approach

Data centre – Tax data

 

G4-EC1

Direct economic value generated and distributed (economic value distributed: payment to government by country)

Data centre – Economic data

 

Environmental performance (EN)

Environmental performance (EN)

GRI Indicator

Reference

Comment

Aspect: Materials

G4-DMA

Disclosure on management approach

Doing business better – Managing environment and climate risks

 

G4-EN2

Materials used that are recycled input materials

Doing business better – Managing environment and climate risks

We do not purchase recycled input materials (e.g. paper); however, we have reduced our paper consumption by 12.5% by implementing a 'no print day' every Friday in our Head Office.

Aspect: Energy

G4-DMA

Disclosure on management approach

Doing business better – Managing environment and climate risks

 

G4-EN3

Energy consumption within the organisation

Doing business better – Managing environment and climate risks

 

Aspect: Effluents and waste

G4-DMA

Disclosure on management approach

Doing business better – Managing environment and climate risks

 

G4-EN23

Total weight of waste by type and disposal method

Doing business better – Managing environment and climate risks

 

Labour practices (LA)

Labour practices (LA)

GRI Indicator

Reference

Comment

Aspect: Employement

G4-DMA

Disclosure on management approach

Doing Business better – Improving our workplace – World Class Leadership

 

G4-LA1

New employee hires and employee turnover by age group, gender and region

Data centre – Employee data

 

Aspect: Occupational health & safety

G4-DMA

Disclosure on management approach

CSR Website – Health and safety

 

G4-LA5

Total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programmes

CSR Website – Collective consultation

 

Aspect: Training and education

G4-DMA

Disclosure on management approach

Doing Business better – Improving our workplace – World Class Leadership

 

G4-LA10

Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings

Doing Business better – Improving our workplace – World Class Leadership

Doing Business better – Improving our workplace

 

Aspect: Diversity and equal opportunity

G4-DMA

Disclosure on management approach

Doing business better – Improving our workplace – Equality, diversity and inclusion

 

G4-LA12

Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity

Data centre – Employee data

 

Aspect: Equal remuneration for women and men

G4-DMA

Disclosure on management approach

Annual Report – Governance – Remuneration principles

Annual Report – Governance – Remuneration for employees below board (Annual equal pay audit)

 

G4-LA13

Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation

Data centre – Employee data

 

Human rights (HR)

Human rights (HR)

GRI Indicator

Reference

Comment

Aspect: Investment

G4-DMA

Disclosure on management approach

Doing business better – Climate and Environmental Management – As an investor

 

FS8

Products and services designed to deliver a specific environmental benefit for each business line broken down by purpose

ESG report on behalf of all of our clients in our corporate governance report

For our commercial property clients we provide a yearly sustainability report on the ESG improvements in their asset performance.

 

HR1

Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening

Doing business better – Transparency

 

Society (SO)

Society (SO)

GRI Indicator

Reference

Comment

Aspect: Local communities

G4-DMA

Disclosure on management approach

Doing business better – Community and social investment – Supporting employees

 

G4-SO1

Percentage of operations with implemented local community engagement, impact assessments, and development programmes

Doing business better – Community and social investment – Supporting employees

 

FS14

Initiatives to improve access to financial services for disadvantaged people.

Data centre – Market inclusiveness data

 

Aspect: Anti-corruption

G4-DMA

Disclosure on management approach

Doing business better – Transparency

 

G4-SO4

Communication and training on anti-corruption policies and procedures

Doing business better – Transparency

 

Aspect: Interaction with governments

G4-DMA

Disclosure on management approach

Doing business better – Public Affairs

 

G4-SO6

Political contributions by country and recipient/beneficiary

Doing business better – Public Affairs

 

Aspect: Anti-competitive behaviour

G4-DMA

Disclosure on management approach

Doing business better – Transparency

 

G4-SO7

Total number of legal actions for anti-competitive behaviour, anti-trust, and monopoly practices and their outcomes

Doing business better – Transparency

There are no anti-competitive, antitrust or monopoly practices Legal actions against us

Product responsibility (PR)

Product responsibility (PR)

GRI Indicator

Reference

Comment

Aspect: Product and service labelling

G4-DMA

Disclosure on management approach

Doing business better – Transparency

 

G4-PR5

Results of surveys measuring customer satisfaction

Data centre – Product and customer data

 

Aspect: Marketing communications

G4-DMA

Disclosure on management approach

Doing business better – Transparency

 

G4-PR7

Incidents of non-compliance with regulations and voluntary codes concerning marketing communications

Doing business better – Transparency

 

Aspect: Customer privacy

G4-DMA

Disclosure on management approach

Doing business better – Transparency

 

G4-PR8

Substantiated complaints regarding breaches of customer privacy and losses of customer data

Doing business better – Transparency