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Legal & General Insurance.

Firm name: Legal & General Insurance
Group: Legal & General
Other firms included in this return (if any): None
Period covered in this return: 1 Jan 2011 to 30 June 2011

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The total number of complaints we received during the reporting period and could not resolve to our customers' satisfaction within 48 hours

A case is closed when we have finished looking into the customer's concerns and sent out our final response letter

This is the percentage of complaints where we finished looking into our customer's concerns and sent out our final response letter within 8 weeks of receiving their complaint

This is the percentage of complaints where we agreed with the customer that something had gone wrong and that we were at fault

 

 

Number of complaints opened

Number of complaints closed

Complaints closed within 8 weeks (%)

Closed complaints upheld by firm (%)

 

Banking

 

 

 

 

 

Home Finance

 

 

 

 

Payment Protection; General Insurance; Critical Illness; Income Protection and Term Assurance

General Insurance and Pure Protection

1164

1159

98%

41%

 

Decumulation Life and Pensions

 

 

 

 

 

Investments

 

 

 

 

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