Legal & General Assurance Society Ltd.

Firm name: Legal & General Assurance Society Ltd
Group: Legal & General
Other firms included in this return (if any): None
Period covered in this return: 1 January to 30 June 2014

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The total number of reportable complaints we received during the reporting period

The total number of closed reportable complaints where we have finished looking into the customers’ concerns and sent out our summary or final response letter

This is the percentage of complaints where we agreed with the customer that something had gone wrong and that we were at fault

This is the percentage of complaints where we agreed with the customer that something had gone wrong and that we were at fault

 

 

Number of complaints opened

Number of complaints closed

Complaints closed within 8 weeks (%)

Closed complaints upheld by firm (%)

 

Banking

 

 

 

 

 

Home Finance

 

 

 

 

Payment Protection; General Insurance; Critical Illness; Income Protection; Term Assurance and Whole of Life

General Insurance and Pure Protection

1158

1173

98%

29%

Personal Pensions; Free Standing Additional Voluntary Contributions, Investment Linked Annuities and Income Drawdown

Decumulation Life and Pensions

2493

2474

99%

27%

Investment Bonds; Endowments; Personal Equity Plans; Individual Savings Accounts (excluding cash ISAs); Unit Trust / Open-ended Investment Companies; Structured Products and Investment Management / services (including Platforms)

Investments

138

137

100%

59%

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