Legal & General Partnership Services Ltd.

Firm name: Legal & General Partnership Services Ltd
Group: Legal & General
Other firms included in this return (if any): None
Period covered in this return: 1 January to 30 June 2017
Brands / trading names covered:

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Number of complaints opened by volume of business

The total number of reportable complaints we received during the reporting period

The total number of closed reportable complaints where we have finished looking into the customers’ concerns and sent out our summary or final response letter

The total percentage of complaints that we have resolved to our customers’ satisfaction, by close of business on the third business day following the day on which it was received

The total percentage of complaints closed after 3 days where we have finished looking into our customers’ concerns and sent out our final response letter within 8 weeks of receiving their complaint

This is the percentage of complaints where we agreed with the customer that something had gone wrong and that we were at fault

 

 

Product /
service grouping

Intermediation (within the reporting period)

Number of complaints opened

Number of complaints closed

Per­centage closed within 3 days

Per­centage closed after 3 days but within 8 weeks

Per­centage upheld

Main cause of complaints opened

 

Banking and credit cards

 

 

Retail Mortgages, excluding buy-to-let

Home Finance

N/A

 467

467

 1.07%

 98.07%

80.51%

Advising, selling and arranging

Payment Protection; General Insurance; Critical Illness; Income Protection; Term Assurance and Whole of Life

Insurance and pure protection

11.56 per 1000 policies sold

 313

315

3.17%

96.51%

16.19%

Advising, selling and arranging

Decumulation and pensions

 

 

 

 

 

 

 

Investments

 

 

 

 

 

 

 

 

Credit related

 

 

 

 

 

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