(Download XLS:)  |
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Number of complaints opened by volume of business |
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Product / |
Intermediation (within the reporting period) |
Number of complaints opened |
Number of complaints closed |
Percentage closed within 3 days |
Percentage closed after 3 days but within 8 weeks |
Percentage upheld |
Main cause of complaints opened |
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Banking and credit cards |
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Home Finance |
N/A |
467 |
467 |
1.07% |
98.07% |
80.51% |
Advising, selling and arranging |
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Insurance and pure protection |
11.56 per 1000 policies sold |
313 |
315 |
3.17% |
96.51% |
16.19% |
Advising, selling and arranging |
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Decumulation and pensions |
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Investments |
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Credit related |
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