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Legal & General Assurance Society Ltd.

Firm name: Legal & General Assurance Society Ltd
Group: Legal & General
Other firms included in this return (if any): None
Period covered in this return: 1 July 2010 to 31 December 2010

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The total number of complaints we received during the reporting period and could not resolve to our customers' satisfaction within 48 hours

A case is closed when we have finished looking into the customer's concerns and sent out our final response letter

This is the percentage of complaints where we finished looking into our customer's concerns and sent out our final response letter within 8 weeks of receiving their complaint

This is the percentage of complaints where we agreed with the customer that something had gone wrong and that we were at fault

 

 

Number of complaints opened

Number of complaints closed

Complaints closed within 8 weeks (%)

Closed complaints upheld by firm (%)

 

Banking

 

 

 

 

Retail mortgages, excluding buy-to-let

Home Finance

1

1

100%

0%

Payment Protection; General Insurance; Critical Illness; Income Protection and Term Assurance

General Insurance and Pure Protection

1120
(770)

1088
(753)

99%
 

35%
(37%)

Personal Pensions; Free Standing Additional Voluntary contributions; Investment Linked Annuities; Income Drawdown; Endowment and Whole of Life

Decumulation Life and Pensions

2689
(2618)

2849
(2776)

98%
 

26%
(27%)

Investment Bonds; Personal Equity Plans; Individual Savings Accounts (excluding cash ISAs); Unit Trust/Open-ended Investment Companies; Structured Products and Investment Management/services (including Platforms)

Investments

237

258

97%

48%

The figures in brackets were incorrect and have been amended.

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