Legal & General Insurance.

Firm name: Legal & General Insurance
Group: Legal & General
Other firms included in this return (if any): None
Period covered in this return: 1 July to 31 December 2011

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The total number of reportable complaints we received during the reporting period

The total number of closed reportable complaints where we have finished looking into the customers’ concerns and sent out our summary or final response letter

This is the percentage of complaints where we agreed with the customer that something had gone wrong and that we were at fault

This is the percentage of complaints where we agreed with the customer that something had gone wrong and that we were at fault

 

 

Number of complaints opened

Number of complaints closed

Complaints closed within 8 weeks (%)

Closed complaints upheld by firm (%)

 

Banking

 

 

 

 

 

Home Finance

 

 

 

 

Payment Protection; General Insurance; Critical Illness; Income Protection; Term Assurance and Whole of Life

General Insurance and Pure Protection

1231

1231

99%

44%

 

Decumulation Life and Pensions

 

 

 

 

 

Investments

 

 

 

 

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