skip to main navigation-menu | skip to chapter navigation-menu | skip to footer navigation | skip to top navigation and search form | skip to toolbox (printing, PDF download and others)

Content

Legal & General Insurance.

Firm name: Legal & General Insurance
Group: Legal & General
Other firms included in this return (if any): None
Period covered in this return: 1 July to 31 December 2011

(Download XLS:) Download Excel

 

 

The total number of reportable complaints we received during the reporting period

The total number of closed reportable complaints where we have finished looking into the customers’ concerns and sent out our summary or final response letter

This is the percentage of complaints where we agreed with the customer that something had gone wrong and that we were at fault

This is the percentage of complaints where we agreed with the customer that something had gone wrong and that we were at fault

 

 

Number of complaints opened

Number of complaints closed

Complaints closed within 8 weeks (%)

Closed complaints upheld by firm (%)

 

Banking

 

 

 

 

 

Home Finance

 

 

 

 

Payment Protection; General Insurance; Critical Illness; Income Protection; Term Assurance and Whole of Life

General Insurance and Pure Protection

1231

1231

99%

44%

 

Decumulation Life and Pensions

 

 

 

 

 

Investments

 

 

 

 

top


skip to content | skip to main navigation menu| skip to chapter navigation-menu | skip to top navigation | skip to footer navigation |

Toolbox (printing, PDF download, etc.)

Share this page.

skip to main navigation-menu | skip to content | skip to metanavigation | skip to language-switch and search form | skip to toolbox (printing and others)

Chapter menu

skip to content | skip to main navigation menu | skip to chapter navigation-menu | skip to top navigation and search form | skip to toolbox (printing, PDF download and others)

Footer navigation

EDM_transparent
[© Legal & General Group Plc 2018
Legal & General Facebook page