To help you understand what our figures mean, we have put our complaints in context. Across the Legal & General Group, we look after almost 9 million individual customers.
- Within the General Insurance and Pure Protection category , for every 2,000 customers we look after, one customer complained to us
- Across the Decumulation, Life and Pensions category around 11 in every 2,000 of our mortgage endowment customers contacted us in this period to complain about the historic sale of endowment products. For all other products in this category, around one customer in every 2,000 complained to us
- In the Investment category we received around one complaint for every 2,000 customers