(Download XLS:) ![]() |
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Number of complaints opened by volume of business |
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Product / |
Provision (at reporting period end date) |
Number of complaints opened |
Number of complaints closed |
Percentage closed within 3 days |
Percentage closed after 3 days but within 8 weeks |
Percentage upheld |
Main cause of complaints opened |
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Banking and credit cards |
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Home Finance |
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Insurance and pure protection |
0.72 per |
2798 |
2825 |
60.32% |
39.26% |
40.11% |
General admin / customer service |
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Decumulation and pensions |
0.47 per |
628 |
630 |
23.01% |
75.87% |
60.48% |
General admin / customer service |
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Investments |
1.99 per |
670 |
682 |
29.47% |
70.23% |
39.44% |
Advising, selling and arranging |
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Credit related |
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