(Download XLS:) ![]() |
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Number of complaints opened by volume of business |
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Product / |
Provision (at reporting period end date) |
Number of complaints opened |
Number of complaints closed |
Percentage closed within 3 days |
Percentage closed after 3 days but within 8 weeks |
Percentage upheld |
Main cause of complaints opened |
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Banking and credit cards |
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Home Finance |
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Insurance and pure protection |
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Decumulation and pensions |
0.17 per |
205 |
214 |
25.23% |
74.30% |
66.36% |
General admin / customer service |
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Investments |
2.61 per |
111 |
115 |
41.74% |
58.26% |
60.00% |
General admin / customer service |
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Credit related |
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